Ugly Apple Seller Condemns Difficult Customer
"10 Apples with Plain Water... Take Them Back for Free"
A self-employed person posted about their struggle with a customer who demanded a refund for 'motnani apples' without even tasting them, drawing attention.
Recently, a post titled "Troublemakers remain troublemakers from the moment they order" was uploaded on the online self-employed community 'Apeunikka Sajangida' (Because It Hurts, I'm the Boss). The author, Mr. A, who sells apples on an open market, shared an experience with a customer who ordered 5kg of 'motnani apples' priced in the 20,000 won range.
'Motnani apples' refer to products sold cheaply due to their reduced commercial value. They are small in size, uneven in color, or have minor blemishes but are perfectly edible. In the past, these were mainly sold at low prices to companies for juice production, but recently consumer perception of such 'motnani' products has changed, allowing general consumers to purchase them at affordable prices.
The customer who ordered the motnani apples sent a message even before delivery, saying, "I'm texting out of concern," and requested, "It's okay if they have blemishes or look ugly, but please do not send apples that taste bad." In response, Mr. A explained that the product consists of "the smallest and blemished apples" and that "there may be variations in taste."
After delivery, past 11 PM, the customer sent a text message with photos. The customer said, "I checked the apples after work and got annoyed, so I'm sending photos. Ten of them are completely tasteless, bland apples. Either refund the entire order or partially refund for 10 apples," adding, "I said taste is the only concern. Blemishes, ugliness, and small size do not matter at all. How can you sell something like this? If you can eat them, try them yourself."
Mr. A replied, "The product description clearly states that taste and color may vary, and a bluish color does not indicate ripeness," and added, "If you want to return them, you must bear the shipping cost of 3,500 won."
After reading the reply, the customer called Mr. A and said, "I don't know how old you are, but I'm over fifty, and I can tell at a glance because you're an ajumma (middle-aged woman)." The customer argued, "I don't look at the detailed product description; I bought it based on reviews." The customer protested that they would not pay the return shipping fee and said, "Just pick it up for free," then hung up.
Mr. A posted the photos sent by the customer, saying, "As you can see in the photos, these are pale apples without noticeable blemishes," and lamented, "They demand a refund calling them 'bland apples' without even tasting them." He added, "I was boiling with anger inside, but I held back hoping my mother would never encounter such people elsewhere," and concluded, "I sincerely hope such people would buy fruit after tasting it at a supermarket."
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