Seoul City, Best Case for Improving Complaints in 'Unauthorized Parking Electric Scooter Reporting System'

Seoul City announced on the 8th that it has selected the 'Personal Mobility (PM) Unauthorized Parking Reporting System' as the best case of revolutionary improvement in civil complaint services this year.

The city announced nine '2023 Civil Complaint Service Improvement Best Cases' that simplified procedures or enhanced convenience for citizens' use of services this year.

The grand prize was awarded to the improvement case of the PM unauthorized parking reporting system by the Pedestrian Bicycle Division. Amid increasing accidents and complaints related to PM use, the Pedestrian Bicycle Division established and improved the reporting system and implemented the nation's first towing system. As a result, it was evaluated to have contributed to pedestrian safety by towing more than 100,000 unauthorized PMs left unattended.

The excellence awards were given to Jung-gu's 'Building Register Individual House Price Concurrent Display Service' and 'Conflict Communication Room Operation to Resolve Disputes and Conflicts with Neighbors.' Seoul Metro's 'IoT-based Subway App Service,' which provides foreigners with information on the arrival station of the train they are currently riding via smartphone to alleviate their inconvenience of repeatedly checking the destination station, was also selected for the excellence award.

The encouragement awards were given to five cases: Seoul City's Small Business Support Division's 'Support for Resolving Commercial Lease Disputes,' Songpa-gu's 'No More Complicated Civil Complaints! Haha Hoho Enjoyable Civil Administration Service,' 120 Dasan Call Foundation's 'Seoul City Chatbot On-site Civil Complaint System Improvement and Automatic Distribution Expansion,' Seoul Metro's 'Elevator AI Video Analysis Automatic Call System,' and Guro-gu's 'Seoul City's First Foreign Resident-Dense Dong Community Center Chinese Interpretation Staff Deployment.'

This year's best cases were decided through a first round of document screening by a panel of experts, a second round of face-to-face evaluation, and an online citizen vote. A total of 6,469 citizens participated in the online vote conducted for the nine best cases. The final ranking reflected 60% of the expert evaluation results and 40% of the online voting results. Departments (institutions) selected for the civil complaint service improvement best cases will receive prize money and certificates: 3 million KRW for the grand prize, 2 million KRW each for excellence awards, and 1 million KRW each for encouragement awards.

Meanwhile, the city also announced 15 excellent institutions that contributed to improving citizens' service satisfaction through outstanding civil complaint handling this year. Among the city hall and business offices, the 'Fair Economy Division' was selected as the best institution.

Choi Won-seok, Seoul City's Public Relations Planning Officer, said, "We will share and spread the best cases selected by citizens' votes," adding, "We promise to proactively improve civil complaint services next year by thinking from the citizens' perspective first and identifying areas that need improvement."