Ministry of the Interior and Safety: "Administrative Network and 'Government24' Fully Restored Without Any Issues" (Comprehensive)

The 'Sido Saeol Administrative System,' an administrative computer network exclusively for public officials, was fully restored on the 19th, just three days after the service interruption. As a result, it is expected that the issuance of various certificates at civil service sites will return to normal.

Deputy Minister of the Ministry of the Interior and Safety, Go Gidong, is giving a briefing on the normalization of local administrative computer services at the Government Seoul Office in Jongno-gu, Seoul, on the afternoon of the 19th. [Image source=Yonhap News]

On the same day, Ko Gidong, Vice Minister of the Ministry of the Interior and Safety, held a briefing at the Government Seoul Office in Gwanghwamun, Seoul, stating, "There is no inconvenience in issuing civil petitions through Government24, and the two-day on-site inspection confirmed that there are no issues with the Sido Saeol Administrative System," adding, "Therefore, we consider the local administrative computer services to be fully restored."

He continued, "We will continue to monitor and manage the situation to ensure that the resumed services become more stable, so that citizens will experience no inconvenience by Monday, the 20th."

The Ministry of the Interior and Safety plans to operate the 'Local Administrative Computer Service Incident Response Situation Room' on the 20th, together with all related agencies, including the National Information Resources Service Agency and the Korea Local Information Development Institute.

At the situation room, specialized personnel will continuously monitor for stable service operation and respond immediately to any abnormal signs.

Vice Minister Ko stated, "While we expect normal operation, we will immediately take necessary measures such as switching to ID-password login methods, manual reception processing, and providing alternative site guidance in preparation for any possible incidents."

He added, "For civil petitions that could not be processed on the 17th, we will retroactively process the application dates to prevent any harm to citizens and actively address other inconveniences."

Vice Minister Ko also announced future plans to establish fundamental and effective supplementary measures to prevent recurrence, and to form a 'Local Administrative Computer Service Reform Task Force (TF)' involving private experts, government, local governments, and related agencies to develop comprehensive countermeasures.

He bowed his head and said, "Once again, I deeply apologize for the inconvenience experienced by the citizens."

Earlier, on the 17th, the Saeol system experienced a failure during the user authentication process, causing system access to be interrupted for public officials across local governments nationwide. This paralyzed certificate issuance at civil service sites such as community service centers. From the afternoon of the same day, Government24, the government's online civil petition service, also experienced delayed access and eventually stopped, resulting in an unprecedented halt of both online and offline civil document issuance services.

The government deployed about 100 personnel to carry out recovery work and temporarily resumed the Government24 service on the morning of the 18th. Subsequently, on the afternoon of the 18th and the 19th, on-site inspections at community service centers and other civil service locations were conducted to confirm that there were no issues with accessing the Saeol system, leading to its reactivation.