LG CNS Opens 'Integrated IT Service Center'... 1,800 Experts Move In

[Asia Economy Reporter Seungjin Lee] LG CNS announced on the 6th that it has opened an ‘Integrated IT Service Center’ to innovate customer experience.

The ‘Integrated IT Service Center,’ located at NH Seoul Tower in Gangseo-gu, Seoul, houses about 1,800 experts in system management (SM, System Management) and system integration (SI, System Integration) from LG CNS and its strategic partners.

Previously, these experts worked scattered across the country by customer and function, but now they will work together in one space to create synergy. This became possible as cloud services have been fully launched alongside digital transformation, enabling IT services to be provided remotely.

LG CNS operates a ‘War-Room’ equipped with an integrated incident response system. The War-Room serves as a control tower where DX experts gather to diagnose and resolve issues when service disruptions occur. During normal times, it will be used for various purposes such as training for incident preparedness or as an integrated control room for major projects. Additionally, an ‘Integrated Monitoring System’ is applied to strengthen preemptive responses to abnormal signs by consolidating scattered data by customer.

Through the ‘Integrated IT Service Center,’ LG CNS will also accelerate customers’ Application Modernization (AM). AM refers to restructuring applications developed by traditional methods into cloud-optimized applications tailored for future business purposes. By adopting AM, applications can be divided into multiple services that operate independently. Since individual updates are possible without modifying the entire system, consumer requirements can be reflected in real-time multiple times a day.

Hyun Shinkyun, CEO of LG CNS, emphasized, “The ‘Integrated IT Service Center’ will establish itself as a core hub for DX (digital transformation) that provides the best IT services to customers, and as a space where LG CNS’s DX experts can develop their professional capabilities and grow together with colleagues.”