LG Electronics Supplies Non-Face-to-Face Robots to Yongin Severance Hospital

Optimizing Non-Face-to-Face Medical Services with 'LG CLOi Robot'
Robots Deliver Medicines... Medical Staff Focus on Treatment

Medical staff affiliated with Yongin Severance Hospital receiving pharmaceuticals through biometric authentication (vein pattern) using the LG CLOi ServeBot (drawer type). (Photo by LG Electronics)

[Asia Economy Reporter Moon Chaeseok] LG Electronics announced on the 22nd that it recently supplied four Chloe Servebots and three Guidebots to Yonsei University College of Medicine's Yongin Severance Hospital. The robots assist with tasks such as medicine delivery and provide an optimal robot solution that encourages medical staff to focus on examinations, thereby offering a differentiated customer experience.

According to LG Electronics, Chloe robots perform tasks including visitor guidance, delivery of medicines and medical instruments, and patrols during late-night hours. They provide services not only in patient rooms but throughout the hospital. This distinguishes them from existing robots that only handled simple delivery tasks such as transporting blood samples.

For example, the Chloe Servebot identifies hospital personnel who will receive medicines by applying biometric authentication technology based on integration between the Hospital Information System (HIS) and the robot control system. It is equipped with functions optimized for the medical environment, such as customized trays that consider various specifications of medical instruments.

First, the drawer-type Servebot applies biometric authentication (finger vein) technology for identity verification using finger veins for the first time. Through integration with the Hospital Information System, only designated personnel can open drawers containing items. Communication encryption technology is applied to enhance security when the robot receives system information.

The drawer-type Servebot autonomously rides elevators and passes through automatic doors based on autonomous driving and obstacle avoidance technologies, sequentially delivering blood samples, medicines, and other items to multiple destinations such as inpatient rooms, pharmacy, and injection rooms. The tray-type Servebot, equipped with trays optimized for various sizes of surgical tools, transports surgical instruments inside and outside the operating room, reducing unnecessary movement of medical staff and the risk of infection.

In the case of the Guidebot, it provides necessary information to patients and guardians through a touchscreen and voice guidance. It not only directly guides them to hospital facilities such as the pharmacy and hospital bill payment office but also performs patrol duties during late-night hours using the built-in camera. The 27-inch displays mounted on the front and back of the Guidebot offer popular animations and games for child patients.

Roh Kyuchan, Executive Director of LG Electronics' Robot Business Division, said, "Chloe robots can increase the efficiency of medical staff by replacing repetitive tasks such as contactless guidance and delivery," adding, "We will continue to showcase robot experiences as companions that interact with customers and provide convenience in various spaces."

Since supplying Chloe robots to Seoul National University Hospital's Korean outpatient clinic in 2020, LG Electronics has consecutively supplied them to institutions such as the Leewon Medical Foundation and the National Cancer Center, actively reflecting accumulated know-how from various spaces to solve pain points for customers in the medical field.