Makebot, a leader in the artificial intelligence-based AI chatbot industry, announced that it was officially invited to participate in FTE 2022 (FTE APEX ASIA EXPO 2022), Asia's largest aviation expo held in Singapore.
FTE 2022, held over two days on November 9 and 10 at the Marina Bay Sands Hotel in Singapore, was the first event jointly organized by FTE and the global airline network APEX (Airline Passenger Experience Association). The expo featured participation from major airlines such as Singapore Airlines, Korean Air, Air India, Cathay Pacific, JAL, as well as key global aviation operators including Changi Airport and Star Alliance, totaling over 119 participants.
This year's FTE 2022 involved extensive discussions on the introduction of new technologies aimed at improving efficiency, operations, customer experience, sustainability, and revenue enhancement in the Asian aviation industry from 2022 onward. Topics included digital transformation, automation, distribution, and improvements in customer service approaches.
Makebot was the only AI chatbot company among the exhibitors at this expo and attracted significant attention from major airlines worldwide.
As the COVID-19 situation transitions into an endemic phase, overseas travel demand is increasing, leading to a surge in customer inquiries. However, many aviation-related businesses face challenges in handling the growing volume of customer service requests, highlighting the importance of chatbots.
In particular, Makebot developed the chatbot for Korean Air, the largest airline in Korea, which is recognized as one of the world's best airline chatbots.
The Korean Air chatbot operates in four languages: English, Korean, Japanese, and Chinese, successfully handling nearly 10,000 customer inquiries daily worldwide. It provides simultaneous service across channels such as web, mobile apps, and Kakao, offering excellent accessibility and receiving positive feedback from customers due to its superior UX.
Additionally, Makebot has successfully developed chatbots for Korea Airports Corporation, which manages 14 domestic airports, KakaoT customer center, T-money customer center (the largest transportation card in Korea), and SRT, the largest private high-speed railway. These implementations automate tens of thousands of daily customer inquiries domestically, driving successful chatbot adoption in the aviation and transportation sectors.
Makebot CEO Jiwoong Kim stated, “As we enter the endemic phase, global demand for aviation and travel is increasing, but uncertainties in workforce supply following COVID-19 have made customer service challenging for many businesses.”
He continued, “Chatbots have continuously evolved over the past few years and have established themselves as a definitive solution to enhance service competitiveness in the aviation and travel industries. Based on our extensive experience and advanced technology in these fields, Makebot aims to contribute to the development of the service industry both domestically and globally in line with the upcoming endemic.”
Meanwhile, since 2020, Makebot has conducted research surveys in key countries such as Japan, Singapore, Hong Kong, and India to understand trends in the Asian chatbot market and present visions, publishing the ‘Asia Chatbot Trend Report.’
Makebot, which attracted attention as the only AI chatbot company at Asia's largest aviation expo, continues to present the vision of the chatbot industry domestically and internationally by successfully developing specialized chatbots for various industries including aviation and travel, healthcare, retail, public sector, and internal corporate chatbots.
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