[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Du-yeol] BNK Capital's ‘AI Chatbot Service’ is continuously expanding its business scope by enhancing customer accessibility and convenience.
BNK Capital's ‘AI Chatbot,’ launched in November last year as the industry's first KakaoTalk-based service, allows users to handle tasks immediately within KakaoTalk without the complicated app installation process typical of existing chatbot services.
Integrated with Kakao's business solution ‘Kakao Sync’ technology, it enables inquiries and responses without exposing customers' information.
It offers a one-stop service that processes everything from credit limit inquiry to loan execution at once, as well as loan consultations available even on holidays, receiving positive responses from customers.
As of the end of August, BNK Capital's AI chatbot service accounted for 36% of all customer consultations, and compared to its initial launch, inquiries and applications via the chatbot have increased more than 20 times, contributing to improved customer convenience and operational efficiency.
Jung Ho, head of BNK Capital's D-IT Business Division, said, “The introduction of the chatbot service has brought significant effects not only in customer convenience but also in enhancing work efficiency. We will continue to practice customer satisfaction management through proactive digitalization of operations.”
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