[Asia Economy Reporter Seongpil Cho] The police 182 Call Center has launched a comprehensive inspection of the 'Consultation Knowledge System' (Consultation DB). The inspection targets 363 consultation DB items and 2,191 cases.
In this inspection, the police plan to review the entire DB again, considering amendments and revisions of laws and regulations, as well as the introduction of new systems and policies, and to identify additional items. The target also includes 'Q&A' materials that organize explanatory documents for each item and answers to frequently asked questions from civil petitioners. Unnecessary or complex basic theories for consultation will be significantly reduced. Instead, charts and reference notes that help understand the workflow will be added.
Additionally, the police plan to reflect modification requests by function through internal review by the 182 Call Center itself to ensure the format is suitable for telephone consultations. With 'quick and accurate answers' in mind, they will focus on reviewing whether there are more concise explanation methods, ambiguous expressions, or potential misunderstandings. During the revision process, opinions from counselors who actually use the consultation DB will be incorporated.
This inspection will organize adjustments and content for each item by the 14th. The review and reflection of modification and new registration requests will take place from the 15th to the 24th. The police plan to sequentially reflect additional modification and supplementation requests to the consultation DB as needed thereafter.
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