Goodoc, 24-Hour Full Operation of Non-Face-to-Face Medical Care... "Minimizing Medical Gaps on Weekends and Late Nights"

[Asia Economy Reporter Jang Hyowon] The operating hours for non-face-to-face medical consultations on Goodoc, the number one digital healthcare platform in South Korea, will be expanded to 24 hours a day, year-round.

Goodoc announced on the 17th that, in response to the continuously increasing demand for non-face-to-face medical consultation services, it will change its operating hours from being based on the business hours of affiliated hospitals and clinics to a 24-hour continuous operation system to enhance patient convenience.

The company expects that this expansion of non-face-to-face consultation hours will provide particularly high utility to users during late-night and weekend hours when the number of operating medical institutions is low.

Since medical supply decreases during these hours, Goodoc will also introduce a ‘Consultation Waiting’ feature alongside the extended consultation hours. If a user fails to connect to a real-time non-face-to-face consultation and requests to wait, the available doctor will check the waiting list and initiate a consultation request to connect immediately. The company stated that since Goodoc’s non-face-to-face consultation service is based on the motto of ‘the fastest way to meet a doctor,’ the ‘Consultation Waiting’ feature will significantly increase the connection rate between doctors and patients and reduce unnecessary waiting times.

Goodoc’s non-face-to-face consultation service, uniquely developed in South Korea as a real-time on-demand consultation method, is characterized by instantly matching demanders (patients) and suppliers (doctors) in real time without reservations. Amid the medical service gaps that emerged earlier this year, the non-face-to-face consultation service, which provided real-time consultations, prescriptions, and medicine delivery in a one-stop manner, rapidly grew, exceeding 1,000 users per hour at times.

Jinseok Lim, CEO of Goodoc, said, “Having successfully completed a Series A funding round of 21 billion KRW recently, we plan to leverage this financial momentum to expand the market by extending non-face-to-face consultation services regionally and to advance the overall service by digitalizing both face-to-face and non-face-to-face consultation processes. As we aim to become a healthcare super app, we will continue to introduce various features that maximize convenience centered on user needs.”