Lotte Rental's 'Green Car' Down for 12 Hours, "Assessing Damage Scale"

[Asia Economy Reporter Jang Hyowon] On the 10th, Green Car, the car-sharing service of Lotte Rental, which experienced an 'app outage incident,' has yet to accurately determine the extent of the damage.

A Green Car official stated on the 11th, "Currently, there are difficulties in receiving damage reports only through the official customer center, so we are contacting users one-on-one to collect damage information."

The previous day, Green Car's app was non-functional for about 12 hours due to a server error. Green Car users must use the app to rent and return vehicles, but during this time, they were unable to do anything.

Green Car posted an apology on their Instagram account two hours after the app outage. However, complaints poured in on the Instagram account and Green Car's official blog from customers who went on spring outings but could not open the car doors and were unable to return home for several hours.

Green Car stated, "We believe the server was overloaded during peak user times," adding, "We will fully refund the usage fees to affected customers and plan to provide compensation after consultation for tangible and intangible damages such as having to use alternative transportation due to being unable to use the vehicle."

Meanwhile, Green Car is also facing criticism for insufficient personal information protection measures while collecting information from users affected by this incident. Green Car received inconvenience reports via a Google Docs link, but there was no consent procedure for collecting personal information such as users' names, contact details, and vehicle locations. In relation to this, the Personal Information Protection Commission has launched an investigation.