[Asia Economy Reporter Dongwoo Lee] Korean Air announced on the 28th that it received the highest rating in all evaluation categories in the '2020 Air Traffic Service Evaluation' conducted by the Ministry of Land, Infrastructure and Transport.
The Ministry of Land, Infrastructure and Transport's Air Traffic Service Evaluation is conducted annually on domestic airlines to protect air traffic users in accordance with Article 63 of the Aviation Business Act. It evaluates airlines based on punctuality, safety, consumer protection, and satisfaction.
The main detailed evaluation items include punctuality rates for international and domestic flights, safety aspects such as the company's safety culture, accident rates, and imposed fines, and consumer satisfaction including administrative sanctions and the number of damage relief cases received.
In this evaluation, Korean Air received the highest grade of 'A (Excellent)' in three categories?punctuality, safety, and consumer protection?following 2019, and was rated as 'Satisfactory' in the user satisfaction category, proving that it maintains the highest level of airline service across all areas.
In July, despite the COVID-19 situation, Korean Air was recognized for various efforts to enhance customer service, such as differentiated services and the introduction of next-generation eco-friendly aircraft, and won first place for 17 consecutive years in the air passenger transport service category at the '2021 Global Customer Satisfaction Index (GCSI) Excellence Awards' hosted by the Korea Global Management Association.
Since the COVID-19 outbreak, Korean Air has introduced the 'Care First' integrated quarantine program to ensure safe travel for customers and is making thorough efforts to prevent infectious diseases.
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