KT Outage Affects Game Companies Too... 'Soothing Users'

Photo by NCSoft LineageM Notice Capture

[Asia Economy Reporter Buaeri] On the 25th, a disruption occurred in KT's wired and wireless internet networks, affecting game companies as well. Game companies were busy preparing compensation plans for connection failures. Although it was not the fault of the game companies, this was to appease users who could not connect to the games.

According to the game industry on the 26th, NCSoft provided 'compensation payments' to Lineage M users the previous day. Items such as 200 Blessings of Einhasad, 2 Cassiopeia's Dishes, and 2 Blessing Scrolls were given.

NCSoft stated, "It was confirmed that the connection failure was caused by KT's internet disruption," and presented a compensation plan. NCSoft also apologized for users' inconvenience by providing items in 'Blade & Soul 2' and 'Lineage 2M' as well.

Com2uS also gave compensation items such as 100 Crystals and 3 Mystic Summon Scrolls to all servers for users who could not connect to 'Summoners War: Sky Arena.' Com2uS explained, "Due to errors in the wired and wireless network of major domestic telecommunications companies, connection to the game was impossible," and "We prepared compensation plans for users who experienced inconvenience in using the service."

After nationwide confusion on that day, several game companies continuously announced the situation and responded to the connection failure. Nexon, Kakao Games, and Netmarble showed their response by informing users of the connection failure situation through announcements.