DB Insurance Leads Consumer-Centered Management Activities

Operating Consumer Evaluation Panel for 11 Years

DB Insurance announced on the 14th that it held the inauguration ceremony for the '19th Consumer Evaluation Panel' at the DB Financial Center in Daechi-dong, Seoul, with consumer evaluation panel members and employees in attendance.

[Asia Economy Reporter Oh Hyung-gil] DB Insurance announced on the 14th that it held the inauguration ceremony of the '19th Consumer Evaluation Panel' at the DB Financial Center in Daechi-dong, Seoul, with panel members of the consumer evaluation group and employees in attendance.

Marking its 11th anniversary this year, the Consumer Evaluation Panel plays a role in bridging communication between the company and customers by proposing various opinions from the customer's perspective through product and service experiences. The 19th panel plans to carry out various activities such as analyzing consumer trends in the 'Ontact' era of online communication and identifying and improving issues following the enforcement of the Financial Consumer Protection Act.

Additionally, external experts in consumer protection will attend the Consumer Evaluation Panel presentation to provide professional and objective advice on consumer policies and customer service quality.

A DB Insurance official stated, "Through the activities of the Consumer Evaluation Panel, we will continue to take the lead in protecting financial consumer rights and consumer-centered management activities, including customized services and quality improvements centered on consumers."