Compared to the 25 districts' average of '14 hours 47 minutes,' an exceptionally fast '5 hours 7 minutes' recorded... On-site complaint handling 'delay rate' also lowest at 0.4%
[Asia Economy Reporter Jongil Park] Seodaemun-gu (Mayor Moon Seok-jin) announced on the 9th that in 2020, the average processing time for the district's 'Response Center On-site Complaints' was the fastest among the 25 autonomous districts of Seoul.
According to the 'On-site Complaint Statistics by Autonomous District' from the Seoul Response Center system, Seodaemun-gu handled a total of 52,607 on-site complaints over the past year, with an average processing time of 5 hours and 7 minutes per case.
This is significantly faster compared to the average complaint processing time of 14 hours and 47 minutes across the 25 autonomous districts of Seoul. It was also 51 minutes faster than the district ranked second.
Additionally, the 'delay rate' for on-site complaint processing was the lowest among the 25 districts at 0.4%.
The delay rate refers to the percentage of cases processed beyond the set time limits for each category, such as 3 hours for 'illegal parking' and 24 hours for 'streetlight malfunction.' The average delay rate among the 25 districts was 5.16%.
The district analyzes that this achievement is due to efforts to promptly resolve residents' inconveniences by operating a rapid response system, including real-time monitoring of complaint distribution, reception, and processing status, as well as the operation of mobile task forces.
For reference, the 'Seoul Response Center On-site Complaints' are divided into 63 items across 12 fields such as traffic, roads, and cleaning, with complaints closely related to residents' daily lives, including illegal parking, illegal dumping of garbage, and street obstruction.
When residents report daily inconveniences encountered in Seoul through the '120 Dasan Call Center,' the 'Response Center' website, or mobile app, the responsible officials from the relevant district office promptly visit the site to handle the complaint and reply to the complainant via text message with the results.
Mayor Moon Seok-jin stated, "To realize a better living Seodaemun, we will continue to do our best to promptly and accurately handle on-site complaints directly related to residents' inconveniences."
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