Untact Era Contactless Customer Service AI Service Robot DAL-e First Unveiled
Equipped with Natural Language Processing-Based Conversation and Behavioral Response Technology for Communication and Interaction with Customers
[Asia Economy Reporter Changhwan Lee] Hyundai Motor Group is introducing a contactless service robot that communicates with customers and provides customized information in the untact era.
On the 25th, Hyundai Motor Group unveiled the service robot 'DAL-e (Dali)' for the first time and announced that it will begin pilot customer service at automobile sales sites. DAL-e is a contactless customer service robot developed by Hyundai Motor Group to serve as a bridge connecting customers and car masters.
Compared to existing guide robots released domestically, DAL-e features a compact appearance with about half the weight and a friendly, warm emotional design. It is equipped with facial recognition, natural language conversation technology, and autonomous mobility technology, making it applicable in various fields requiring customer service, such as Hyundai and Kia sales branches.
In preparation for the post-COVID-19 era, it is equipped with recognition functions that encourage customers to wear masks. The company emphasized that based on a flexible natural language conversation system and robotic arm operation, it provides a higher-level contactless robot service experience that responds to and empathizes with customer behavior.
Additionally, it can directly escort customers by recognizing and avoiding surrounding obstacles in real time using autonomous mobility technology and four wheels that freely move in all directions. It is expected to simultaneously provide customers with information and enjoyment by offering detailed product explanations linked to large screens in vehicle showrooms, as well as entertainment functions such as photo shooting.
DAL-e will begin a pilot service to welcome customers for about one month starting today at the Hyundai Motor Songpa-daero branch (located in Songpa-gu, Seoul). Hyundai Motor Group plans to use DAL-e to provide stable service by sharing the role of car masters not only for customers who prefer contactless service but also for those who want more detailed explanations during busy times such as weekends when visits to sales branches are active.
Hyundong Jin, Head of Hyundai Motor Group Robotics Lab (Executive Director), said, "DAL-e is a next-generation service robot platform that can support customer service without time constraints and is expected to become a messenger that approaches customers in a friendly manner." He added, "We plan to offer a newer and more enjoyable untact experience through continuous technological development such as artificial intelligence to enable advanced communication and interaction with customers."
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