[Asia Economy Reporter Oh Ju-yeon] KB Securities announced on the 30th that it is significantly improving company-wide work efficiency by applying AI technology to tasks such as advanced advertisement filtering, document management automation, and internal chatbots.
In the case of the text classification AI applied to advertisement filtering tasks, it utilizes deep learning-based high-performance natural language AI technology to distinguish and classify which category an input sentence or paragraph belongs to.
KB Securities uses this technology to build a system that automatically detects advertising phrases and displays warnings when sending customer messages, thereby proactively preventing complaints and minimizing risks for operational departments.
Additionally, KB Securities is applying AI-based MRC (Machine Reading Comprehension) technology to document management tasks. MRC is a useful technology that enables computers to read documents and find necessary information. Due to the nature of securities work, there are many tasks involving reviewing documents such as contracts, entering data into internal systems, and reconciling. When employees manually check and process documents, it takes considerable time and carries the risk of input errors. However, by utilizing MRC technology, the review and system input can be performed by computers, saving a significant amount of time.
KB Securities is implementing work automation by applying MRC technology to register various classes of fund information, extracting necessary information and automatically inputting it through RPA, and plans to continuously expand the scope of application.
Along with this, KB Securities plans to implement an AI-based DeepQA service in the internally launched chatbot ‘TalkKB’, the first in the industry. Previously, the chatbot could only understand natural language question intent and provide answers for trained tasks, making quick responses to new tasks difficult. However, with DeepQA applied, it can autonomously search internal manuals and regulations documents to provide answers even for unprepared queries.
KB Securities is collaborating with the AI startup company ‘Allganize Korea’ to introduce such AI technologies into its operations.
Jang Seung-ho, Head of Digital Innovation Division at KB Securities, said, "We will continuously improve the work environment so that AI handles relatively simple and repetitive tasks, allowing employees to focus on high value-added work."
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