"Try for 3 Days, Refund if Unsatisfied"… K Car Operates 3-Day Responsibility Refund System

Simultaneous Event at 38 Nationwide Direct Stores and Online for Two Weeks Starting from the 7th

[Asia Economy Reporter Kim Ji-hee] Directly operated used car company K Car announced on the 4th that it will operate a ‘3-day responsibility refund system,’ allowing customers who purchase from nationwide direct stores to test drive the car for three days before making a purchase decision, for two weeks.

The 3-day responsibility refund system was a benefit provided to customers purchasing through K Car’s online service ‘Buy My Car Home Service,’ and through this event, it has been expanded to customers purchasing at offline direct stores. This allows K Car customers to experience and purchase direct cars for three days regardless of whether they buy online or offline.

The event will be held simultaneously at 38 K Car direct stores nationwide and online from the 7th to the 19th. Customers who purchase a used car from K Car during this period can test drive the vehicle for three days, and if unsatisfied, they can request a refund. To request a refund, customers must apply for a refund at the direct store within three days including the day of receipt and return the vehicle to a K Car direct store. For purchases made by visiting a direct store, the vehicle must be returned to the same store, while for purchases made through the online Buy My Car Home Service, the vehicle can be returned to any nearby direct store. However, vehicles older than 10 years or with mileage exceeding 160,000 km are excluded from the refund policy.

The refund covers the full amount including the vehicle price and other incidental costs such as transfer fees. If the customer subscribed to KW (K Car Warranty), the subscription will be canceled and the full amount refunded. No separate fees such as refund penalties will be charged, and refunds are possible regardless of the mileage driven during the three days. Costs for any additional installed equipment or expenses incurred after vehicle receipt are non-refundable, and refunds are not possible if an accident occurs or the vehicle is damaged during the refund period.

Jung In-guk, CEO of K Car, said, “Based on our confidence in the quality of directly operated used cars, which we handle from purchase, inspection, sales, to responsibility, we prepared this event to provide sufficient vehicle experience opportunities to customers visiting our direct stores,” adding, “We will continue to strengthen K Car’s unique services to enhance brand trust and customer satisfaction.”