Yeongdeungpo-gu 'One-Stop Visit Civil Service Desk' Awarded Prime Minister's Award

Five Local Governments Nationwide Selected as 'Outstanding One-Stop Visit Civil Service Offices'... Seoul's Only Autonomous District... Over 8,000 Cases Handled Last Year for 65 Civil Affairs at Integrated Civil Service Office... Real-Time Civil Service Waiting Status Provided on Website... Efforts Recognized Including Operation of Socially Considerate Service Counters

[Asia Economy Reporter Jongil Park] Yeongdeungpo-gu (Mayor Chaehyunil) has been recognized for the excellence of installing and operating a dedicated licensing team within the civil service office in the ‘2020 One-Stop Visit Civil Service Window Excellence Institution’ evaluation hosted by the Ministry of the Interior and Safety, and has been awarded the Prime Minister’s Commendation.

The ‘One-Stop Visit Civil Service Window’ is a system designed to eliminate the inconvenience for civil petitioners of having to visit and negotiate with individual departments one by one by receiving and processing licensing, registration, reporting, and other civil service tasks under the jurisdiction of individual departments collectively at the civil service office (or dedicated department).

In this evaluation, institutions operating one-stop visit civil service windows were comprehensively assessed on ▲the increase in the number of received and processed civil service tasks ▲the rate of reduction in civil service processing time (the extent to which the actual processing time was shortened compared to the legal processing period) ▲institutional will and interest, etc. Among local governments nationwide, five cities, counties, and districts including Yeongdeungpo-gu were selected as excellent institutions for one-stop visit civil service windows.

The district established a plan to install a one-stop visit integrated civil service team in May last year, benchmarked excellent local governments, renovated the government building for the installation of the integrated civil service team, and opened the integrated civil service office in July this year.

Previously, 65 tasks such as ▲factories ▲various sales businesses ▲construction ▲film industry ▲periodicals ▲publishing ▲printing ▲travel agencies ▲tourism businesses, which were handled separately by individual departments, are now processed one-stop at the integrated civil service office.

With these civil service tasks, which recorded more than 8,000 cases last year alone, now being processed, the number of civil service cases handled through the integrated civil service office is expected to increase significantly from this year.

To ensure prompt and accurate processing of the rapidly increasing civil service tasks, the integrated civil service office oversees ▲consultation and reception ▲on-site verification ▲result notification ▲post-management for the relevant tasks, and assigns experienced practitioners to minimize confusion.

As a result, civil petitioners no longer have to search for and travel between individual departments scattered across the main and annex buildings to process civil service tasks, and the time required for civil service processing has also been greatly reduced.

A survey conducted with 300 visitors after the opening of the integrated civil service office showed that 96.6% responded with satisfaction, indicating that residents are evaluating the changed civil service office and civil service environment very positively.

In addition, the district received good evaluations by providing real-time civil service waiting status on the homepage, installing civil service guidance kiosks, and operating socially considerate service windows, offering various conveniences for civil petitioners.

Chaehyunil, Mayor of Yeongdeungpo-gu, said, “We will not be satisfied with being selected as an excellent institution for the 2020 One-Stop Visit Civil Service Window, and will do our best to provide better civil service administration to maximize the satisfaction of residents visiting the integrated civil service office.”