Check Estimated Dispatch and Arrival Times... Improve Dispatch Punctuality to Reduce Waiting Time and Increase Customer Satisfaction... Simplify New Registration Procedures by Uploading Documents via App... Easy Sign-Up with SNS Accounts
[Asia Economy Reporter Park Jong-il] Seoul Facilities Corporation (Chairman Jo Seong-il) has newly launched an app service that allows users of the Disabled Call Taxi to check the dispatch waiting time and vehicle arrival time.
It is expected to make calling a call taxi easier and reduce waiting times.
The app service starts on the 1st. Users can download and use the ‘Seoul Jang-aein Call Taxi’ app from Google Play (Android) or the App Store (iPhone).
Seoul Facilities Corporation has released a new upgraded version of the app that replaces the existing ‘Disabled Call Taxi’ app by incorporating the direct call, reservation call, and map search functions, and adding features such as estimated dispatch waiting time confirmation.
The new registration process has also been simplified from the previous method of submitting documents to uploading supporting documents directly through the app. Not only the disabled users themselves but also their guardians or personal assistants can apply for the call taxi by registering a guardian account.
This new app service focuses on improving accessibility and convenience for using the Disabled Call Taxi.
The main features of the app are: ? Checking dispatch waiting time and estimated arrival time ? Simplified new customer registration process ? Guardian account registration.
First, when a call is made through the app, users can check the estimated dispatch waiting time and the number of people waiting nearby. This improves the punctuality of call taxi dispatches, reduces unnecessary waiting time, and allows users to prepare to go out according to the vehicle arrival time.
Second, the new customer registration and login process has been simplified to enhance convenience. Instead of submitting supporting documents via text message or fax for review, users can upload the documents through the app. New customers can also easily sign up and log in using SNS accounts (Naver, Kakao).
Third, a guardian account registration feature has been newly added so that not only customers but also guardians can directly request a call. Unlike before, when customers and guardians shared one account, guardians can now create a separate account and use it after approving and linking customer information.
In particular, personal assistants can register multiple disabled customers and use the app. They can select a customer from the list and then request a call.
Jo Seong-il, Chairman of Seoul Facilities Corporation, said, “With this newly introduced app service, we hope that not only disabled users but also their guardians and personal assistants can use the Disabled Call Taxi more conveniently.” He added, “We will continue to improve the Disabled Call Taxi operating system to enhance user convenience and minimize any inconveniences.”
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