LG Hausys Expands Contactless Experience at Exhibition Hall

[Asia Economy Reporter Hwang Yoon-joo] LG Hausys has expanded its non-face-to-face experience at its flagship showroom 'LG Z:IN Square (LG Ji-in Square)' by introducing a guide robot.

On the 17th, LG Hausys announced that it has introduced LG Electronics' autonomous guide robot ‘LG CLOi GuideBot’ at its flagship showroom 'LG Ji-in Square' located in the furniture street of Nonhyeon-dong, Seoul, providing a non-face-to-face (untact) service that allows visitors to tour the showroom without staff assistance.

Introduced at Incheon International Airport in 2018, the ‘LG CLOi GuideBot’ has verified the robot’s autonomous driving safety while performing airport guidance tasks. Since then, it has been applied in various spaces such as large shopping malls, car showrooms, and apartment model houses, increasing its utilization.

The ‘LG CLOi GuideBot’ operating at LG Ji-in Square will perform various guidance tasks through its main display and voice functions, including ▲floor-by-floor showroom guidance ▲exhibition product introduction ▲1st-floor exhibition space tour program.

For example, when visitors touch the screen of the ‘LG CLOi GuideBot,’ it shows the exhibition spaces and types of products on each floor of ‘LG Ji-in Square,’ guiding customers to find products on their own and tour the showroom.

Also, if users select the robot tour mode, they can follow the ‘LG CLOi GuideBot’ to receive detailed explanations while touring the 1st-floor exhibition space decorated as a kitchen, bathroom, home office, home cafe, living room, and the applied products.

‘LG Ji-in Square’ was renewed in July as a showroom where non-face-to-face experiences are possible using digital catalogs, videos, simulation devices, etc., and with the recent introduction of the guide robot, it has transformed into a more easy and convenient customer-centered showroom where visitors can tour without staff assistance.

Meanwhile, LG Hausys is also holding an event until the end of October, where customers who visit LG Ji-in Square, take a certification photo with the ‘LG CLOi GuideBot,’ and upload it on SNS will be entered into a draw to win various prizes such as the LG CordZero R9 cordless vacuum cleaner and AI speakers.