Kakao Mobility and Consumer Federation Sign Business Agreement to Improve Taxi Quality

[Asia Economy Reporter Buaeri] Kakao Mobility announced on the 16th that it has signed a business agreement with the Korea Consumer Federation to improve the quality of Kakao T services and enhance consumer safety.

Through this agreement, the Korea Consumer Federation will conduct comprehensive review and consultation on all mobility services provided on the Kakao T platform. Starting with consultation on Kakao Mobility's user protection program, they plan to propose service standards for digital transportation consumers and support the establishment of measures and programs to realize them.

In July last year, Kakao Mobility formed the "Quality & Safety First" task force (TF) to promote tasks aimed at enhancing service quality and strengthening safety.

For taxi and designated driver services, various programs such as ▲restructuring the taxi service evaluation system ▲introducing an automatic 112 emergency reporting function ▲channels providing legal and psychological counseling in case of accidents involving passengers and drivers have been sequentially introduced and piloted. They plan to further expand these initiatives through cooperation with the Korea Consumer Federation.

Ryu Geung-seon, CEO of Kakao Mobility, said, "It is difficult to change the long-standing practices and perceptions in the mobility industry all at once, so strengthening service quality is both the most important and the most challenging task," adding, "Cooperation with the Korea Consumer Federation will be a turning point to create safety and quality policies that both drivers and passengers can empathize with, leading to innovation in mobility culture."