[Asia Economy Reporter Oh Hyung-gil] Hanwha Life announced on the 7th that it has introduced a smartphone-based underwriting supplement process that allows contracts to be signed without meeting insurance agents in person.
Previously, during the insurance new contract review (underwriting) process, financial planners (FPs) had to meet customers face-to-face to obtain their consent (handwritten signature) for any changes.
However, going forward, customers can review the supplement details via their smartphones, complete identity verification, and provide their handwritten signature directly.
Assuming that the time required for an FP to meet a customer and supplement documents is on average 2 hours per case, it is explained that a total of 22,000 hours per month will be saved.
A Hanwha Life official said, "By adding a non-face-to-face method using smartphones to the existing process, it will help enhance customer choice and convenience," and added, "From the agent's perspective, the saved time can be used more efficiently, which is expected to improve customer service."
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