Salaries for Office Workers to Be Paid by AI Robots

[Asia Economy Reporter Bu Aeri] The era has begun where artificial intelligence (AI) robots pay office workers' salaries.

On the 4th, LG CNS announced that it will launch the country's first "automated payroll transfer service" by combining robotic process automation (RPA) and AI technology. This service will be first commercialized at KB Kookmin Bank branches. RPA is a technology where robots replace simple tasks performed by humans. LG CNS combined AI technology with RPA to enable AI to handle tasks requiring human judgment, such as bank payroll transfers.

To make a payroll transfer at a bank, the person in charge needs to receive the payroll ledger from the company via email and transfer it to the bank's internal network. The payroll ledger transferred to the bank's internal network contains various data such as salary amount, employee name, account holder, and account number. Since each company has different formats and expressions, manual work is required to organize the format to fit the bank's payroll transfer system and to distinguish account numbers and salary amounts. After all these processes, the salary is deposited into the office worker's bank account, and AI handles all these processes. Human involvement is only to verify whether the data entered into the system is correct.

LG CNS explained, "By having AI handle simple tasks, employees will be able to focus more on customer service." LG CNS plans to expand the automated payroll transfer service to all branches nationwide by the end of this year in cooperation with KB Kookmin Bank. In the future, they plan to develop a system to automate retirement pension payments as well.

Lee Hogun, head of the Development Innovation Center at LG CNS, stated, "We will expand the scope of service application by combining various new IT technologies such as AI, big data, and chatbots with RPA, as in this KB Kookmin Bank project."