K Bank Receives Financial Supervisory Service's "2025 Voice Phishing Merit Award"

Sole Recipient in the Financial Institution Category
Recognized for Contributions to Preventing and Eradicating Voice Phishing Scams

K Bank announced on January 19 that it has received the "2025 Voice Phishing Merit Award for Institutions" from the Financial Supervisory Service, in recognition of its contributions over the past year to preventing and eradicating voice phishing scams.

This award is decided each year based on cases that have made a tangible contribution to the prevention and minimization of voice phishing damages, through a review and recommendation process by the Financial Supervisory Service’s evaluation committee. K Bank was the only institution selected in the organizational category, acknowledged for its implementation of various features, technologies, and policies to protect customers over the past year.

In February last year, K Bank established the "Safety Lab" to protect customers from financial fraud, providing integrated services and information to prevent various types of financial scams, including identity theft, voice phishing, and jeonse deposit fraud.

In May last year, K Bank became the first in the financial sector to launch the "Full Compensation for Identity Theft" service, which fully reimburses losses incurred from financial accidents caused by identity theft. Subsequently, K Bank introduced the "Malicious App Detection Service" in October, which checks for the installation of malicious apps on mobile devices, and in November, the "Suspicious Account Inquiry Service" in partnership with TheCheat, further expanding its proactive, prevention-focused security system.

Additionally, K Bank has been providing content featuring real-life cases of financial fraud prevention and practical information, thereby improving customer accessibility and understanding.

K Bank is also continuously advancing its Fraud Detection System (FDS). In March last year, it became the first bank to adopt AI-based voice phishing detection information from the telecom company KT and integrated it into its FDS, implementing temporary measures during transfer attempts. As a result, as of the end of December last year, K Bank preemptively detected a total of 386 suspected voice phishing cases and took temporary measures, thereby helping to prevent customer losses.

The bank is also actively responding to bank account blackmail scams. Since March last year, K Bank has been automatically detecting blackmail attempts based on the Telegram IDs of scam organizations and prohibiting deposits and withdrawals. Through these measures, the bank prevented 367 cases of bank account blackmail scams.

As a result of these efforts, the number of K Bank’s public notices for debt extinction procedures remained at an average of about 50 cases per month as of the end of December 2025, the lowest level in the banking sector.

A K Bank official stated, "This award is a recognition of our proactive efforts to safeguard our customers’ valuable assets," adding, "We will continue to advance our prevention-focused security system, leveraging AI to protect customers from all types of financial fraud."