DB Life Insurance Establishes "GA Complaint Hotline" System to Strengthen Consumer Protection

On January 12, DB Life Insurance announced that it has established the industry's first "GA Complaint Hotline" system for 11 corporate insurance agencies (GAs) with which it has signed a financial consumer protection agreement.

The GA Complaint Hotline is a system that allows users to check and manage the status of complaint submissions and processing by GAs. Based on this system, DB Life Insurance plans to shift its financial consumer protection framework from a reactive to a preventive approach, while also strengthening GA complaint management capabilities and providing practical support for internal control operations.

This system integrates key items such as complaint submission status, complaint details, processing stages, and related contract information into a single screen. It is designed to help GAs manage complaint handling work more systematically.

Through the establishment of this hotline, DB Life Insurance aims to strengthen its collaborative foundation with GAs and implement a financial consumer protection framework that aligns with the policy direction of financial authorities.

Kim Young, Chief Consumer Protection Officer (CCO) of DB Life Insurance, stated, "The GA Complaint Hotline goes beyond simply responding to complaints; it serves as an institutional foundation to provide practical support for GAs' internal control systems and to establish a culture of financial consumer protection." He added, "We will continue to raise the level of financial consumer protection through ongoing collaboration with GAs."

DB Life Insurance plans to further advance the system's functions and gradually expand the scope of support based on future operational outcomes.