Minimizing Resident Inconvenience Through Rapid Resolution of Road Complaints and Operation of the On-Site Rapid Response Team
On December 29, Donghae City in Gangwon Province announced that its "On-Site Rapid Response Team," which is operated to promptly resolve road-related complaints in daily life, has been increasing resident satisfaction through immediate, field-centered responses.
Donghae City operates the "On-Site Rapid Response Team" to promptly address road-related complaints in daily life, enhancing resident satisfaction through immediate, field-centered responses. Photo by Donghae City
The On-Site Rapid Response Team is a dedicated organization established to quickly handle small-scale road inconveniences directly connected to daily life. The team repairs sudden road subsidence (potholes), removes debris from traffic accidents, and maintains or repairs outdated or damaged road safety facilities and sidewalks.
Usually, two teams consisting of six members are assigned to handle complaints, while even on weekends and holidays, one team of two members is on duty to maintain a constant emergency communication network and ensure prompt on-site action whenever complaints arise.
The team immediately dispatches to the site upon receiving a complaint, prioritizes urgency and risk, and addresses minor issues on the spot to minimize inconvenience for residents. At the same time, it also contributes to preventing traffic accidents.
In particular, this year, the team immediately handled 1,583 road-related complaints, averaging more than four cases per day, including holidays. It was analyzed that the team processes over 1,500 daily life inconvenience complaints each year. Major achievements include: 526 cases of road safety facility maintenance, 442 cases of road surface repair, 159 cases of road debris removal, 396 cases of drainage facility maintenance, and 60 cases in other categories.
A Donghae City official stated, "We will continue to strengthen the regular operation and patrols of the On-Site Rapid Response Team to maintain road functionality and ensure traffic safety," adding, "We will focus our administrative efforts so that both citizens and tourists can experience safe and pleasant road environments."
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