Comprehensive Inspection of Civil Administrative Service Systems
Due to disruptions in the national information systems caused by the fire at the National Information Resources Service, some administrative services have been limited. Jinju City in South Gyeongsang Province announced on the 29th that it held an emergency response situation assessment meeting to minimize inconvenience to citizens.
During the meeting, all departments and townships that use the national information system conducted an urgent inspection to determine whether administrative civil service systems were operating normally. The participants also discussed emergency response measures, including public communication in the event of service disruptions and strengthening the operation of the disaster safety situation room.
In addition, at 6 p.m. on the same day, an emergency response meeting was held with relevant system departments and all township and neighborhood heads in attendance. The results of the inspections were shared, and alternative sites and application methods for civil service requests were prepared for systems directly related to administrative civil services, in order to minimize inconvenience. This information is being urgently publicized through pop-up windows and the news section on the city hall website, as well as notices posted in the civil service offices at city hall and township offices, at unmanned civil document issuance machines, and via local broadcasters.
The city explained that while the government is currently conducting emergency system recovery operations and monitoring the normal operation of systems at the central, provincial, and local government levels, some civil service processing may be delayed due to the slow recovery of certain systems. Therefore, citizens are advised to check the guidance on the city hall website before visiting administrative offices.
Furthermore, for civil service requests submitted manually before the system is fully restored, the city has established measures to ensure that processing periods are strictly observed based on the date of receipt. For the issuance of resident registration certificates, which are frequently used by residents, citizens must use the electronic family relationship registration system. For services such as moving-in notifications, land (forest) ledgers, cadastral maps, and forest maps, citizens must visit city hall or township offices in person.
Tax payments can be made via virtual account transfer, at city hall or township offices (limited to card payments), and at financial institutions (excluding post offices). Issuance of civil documents through unmanned kiosks installed in the city is temporarily suspended due to delays in restoring the central computer system, so those visiting administrative agencies should check the city hall website for detailed guidance.
An official from Jinju City stated, "We are mobilizing all available administrative resources, including providing information on alternative services and activating response manuals for each situation, to minimize inconvenience to citizens caused by the central computer system failure. We ask for your understanding and cooperation."
Additionally, information about which services can be processed through the computer system, which require in-person visits, and the addresses of alternative service sites related to this incident can be found in the pop-up windows and news section of the Jinju City Hall website.
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