KORAIL to Allow Seat Changes After Departure and Let Passengers Choose Transfer Stations... Half-Price Parcel Delivery in October

Introducing "Customized Services" from the Customer's Perspective

KORAIL is introducing a series of customized services, such as seat changes, transfers, and parcel delivery, to enhance convenience for railway passengers.

On September 10, KORAIL announced that by the end of this year, it will launch a service that allows passengers to check for available seats and change their seats immediately through the mobile application "KORAIL Talk" even after the train has departed. Previously, if passengers were unable to secure their preferred seat before departure or wanted to switch to a window seat or a companion seat, they had to call a crew member. Going forward, passengers will be able to handle these changes directly through the app.

A KTX train is moving along the platform at Seoul Station in Jung-gu, Seoul. Photo by Yonhap News

Starting in November, KORAIL will introduce a "DIY (Do It Yourself) Transfer Service" that allows customers to select their own transfer stations and transfer trains. Until now, the system automatically assigned transfer stations and times, but in the future, users will be able to specify their preferred transfer station and freely choose a train with a transfer time between 10 and 50 minutes.

From the end of October, KORAIL will also launch the "Rail Parcel" service, which allows customers to send parcels from major train stations at about half the regular cost (2,500 won). This service will initially be available at eight KTX stations (Yongsan, Cheongnyangni, Daejeon, Busan, Dongdaegu, Jeonju, Gangneung, and Yeosu Expo) and four metropolitan subway stations (Sindorim, Gasan Digital Complex, Noryangjin, and Hoegi). Parcels can be delivered nationwide, except to islands and remote mountain areas, within one day, enabling travelers to send local specialties purchased at their destinations directly to their homes.

Jung Jungrae, Acting President of KORAIL, stated, "We expect that these service improvements, which customers can directly experience, will increase satisfaction with railway use," adding, "We will continue to discover and expand small but essential services for our customers."