"No Evidence of Customer Data Breach Confirmed"
"No Excuse for External Hacking Intrusion"
Jo Jwajin, CEO of Lotte Card, issued a public apology on September 4 regarding the recent hacking incident and promised to fully compensate for any related damages.
In the apology released that day, CEO Jo stated, "I deeply apologize for the significant inconvenience and concern caused to our customers by the recent cyber breach incident."
He said, "This situation resulted from inadequate security management by the company, and all responsibility lies with me and Lotte Card," adding, "There is no excuse for the fact that an external hacking intrusion occurred in our customer data management system."
CEO Jo explained that, together with relevant authorities and external professional investigation firms, they are working to identify the extent of the damage. So far, the investigation has not confirmed any customer data leakage.
He also reported that all suspicious transactions, both domestic and international, are currently being monitored in real time.
To prevent further damage, he announced that Lotte Card will prioritize reissuing cards to customers who made online payments through the affected servers during the period of the external intrusion.
Regarding damages from the incident, he stated that Lotte Card will take full responsibility and provide complete compensation.
Previously, Lotte Card confirmed last month that some servers had been compromised by hacking attacks, including malware infections, and reported this to financial authorities on September 1. The Financial Supervisory Service, together with the Financial Security Institute, has launched an on-site inspection at Lotte Card's headquarters in Jung-gu, Seoul. They are currently investigating whether any customer information has been leaked.
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