Hana Bank Becomes First in Financial Sector to Obtain 'Consumer Risk Management Patent'

Proprietary Risk Management Technology Proven
for Customer Asset Protection

Hana Bank announced on June 19 that it has obtained a patent for its consumer risk management system, officially recognizing its proprietary technology for risk management before and after the sale of investment products.

With the acquisition of this 'consumer risk management patent,' Hana Bank has further strengthened its system that supports both pre-sale and post-sale risk management for investment products, aiming to ensure investment stability for financial consumers and operational stability for financial product management institutions.

The 'consumer risk management patent' covers a management system that preemptively checks risk factors such as market environment, credit risk, and operational risk inherent in investment products. Even after the sale, the system enables real-time analysis and response to a wide range of risk factors, not only for customers but also for financial companies involved in the manufacturing and sale of investment products. Through this, it is expected to contribute to the investment stability of financial consumers and to the establishment of a responsible product sales culture within financial institutions.

Using this patented technology, Hana Bank manages consumer risk through: a risk factor inspection system during the manufacturing, selection, and sales stages of investment products; detection of abnormal signs after the sale of investment products; risk monitoring for each customer; a risk inspection system for manufacturing and sales companies; and a proactive crisis response system (including preemptive risk identification and support for management decision-making) for rapid response and prevention of risk escalation when risk situations occur.

Jung Junhyeong, head of Hana Bank’s Consumer Protection Group, stated, “We are pleased that the excellence of Hana Bank’s consumer risk management system has been officially recognized through this patent acquisition. We will continue to make greater efforts to prevent consumer damage related to the recent increase in high-risk investment products by continuously developing innovative technologies that prioritize the protection of financial consumers’ rights and interests.”

In 2021, Hana Financial Group established the 'Consumer Risk Management Committee'?a first in the financial sector?to introduce the new concept of 'consumer risk management' from the consumer’s perspective, rather than from the standpoint of financial companies, and has since been conducting a variety of consumer protection and risk management activities.

Going forward, Hana Financial Group plans to expand the consumer risk management system, centered on Hana Bank, to all its affiliates, and to share Hana Bank’s expertise in consumer risk management in order to fulfill the group’s mission of “growing together and sharing happiness through finance.”