Chosun University Hospital Conducts Patient Experience Management Training

Chosun University Hospital has been conducting patient experience management training for frontline staff since the 7th of this month. Photo by Chosun University Hospital

Chosun University Hospital announced on the 13th that it has been conducting patient experience management training for frontline staff since the 7th of this month.

This training will be held a total of 18 times, both on-site and online, at Hajonghyeon Hall on the second floor of the hospital until November 18. The purpose of the training is to strengthen the patient response capabilities of staff through service quality management in frontline departments and to create a differentiated, patient-centered medical environment unique to Chosun University Hospital, thereby improving the overall quality of medical services.

Organized by the Customer Satisfaction Team, the training features Seo Hyojeong, CEO of Well Insight, as a guest lecturer. The program focuses on topics such as patient experience and the key roles of patient experience leaders, the latest trends in the Health Insurance Review and Assessment Service's patient experience evaluation, and strategies for activating department-specific manuals.

Cho Yongjin, head of the Customer Satisfaction Team and professor of orthopedics, stated, "We prepared this training for all staff members to foster a customer service mindset and to promote a patient-centered medical culture," adding, "We will continue to offer a variety of training programs so that communication and empathy between patients and frontline staff can be further enhanced."

Meanwhile, Chosun University Hospital also conducts 'Leadership Safety Rounding' every quarter to establish a culture of patient safety, in addition to patient response service training.