Shinhan Bank Completely Revamps Mobile Web, Adds Support for 16 Languages

Use Products and Services Without Installing a Separate App
Significantly Expanded Language Services... Enhanced Accessibility for Foreigners

Shinhan Bank announced on April 21 that it has completely revamped its mobile web channel, allowing customers to access products and services without the need to install a separate app. For the first time in the financial sector, a dedicated menu for foreigners supporting 16 languages has also been introduced on the mobile web.

Shinhan Bank Completely Revamps Mobile Web, Adds Support for 16 Languages

This overhaul focused on enhancing customer convenience and improving the speed of the mobile web channel. Customers can now issue and manage Shinhan certificates through the mobile web page without installing an app. Non-face-to-face real-name verification has also been expanded to include foreign ID cards, passports, and mobile driver's licenses. Customized features for each partner company have also been added.

In particular, the introduction of a dedicated menu for foreigners supporting 16 languages enables foreign customers who previously had difficulty accessing financial apps to open deposit accounts and check cards in their preferred language via the mobile web.

In addition, a variety of new features will be added in the future, such as simplified enrollment for personal IRP accounts.

A Shinhan Bank representative stated, "We have completely revamped our mobile web channel to expand customer-centric and convenient services," and added, "We will continue to devote ourselves to creating new customer value and enhancing financial convenience by providing easier, more comfortable, and innovative financial services."

Meanwhile, Shinhan Bank has applied SOLID2.0 (SOL Identity), a digital channel customer experience philosophy, to this revamp. The SOLID 2.0 design system is a strategy aimed at realizing the essence, innovation, and social role of finance at digital touchpoints. It focuses on designing digital channels to provide a consistent experience and enhancing customer experience in digital environments.