Kiwoom Securities' Home Trading System (HTS) and Mobile Trading System (MTS) experienced delays in stock trading. This marks the second consecutive day of errors following the previous day.
On the day, Kiwoom Securities announced after the market opened, "Currently, some order processing is not running smoothly," and advised, "If order processing is delayed, please check the order status again through the 'Unsettled' or 'Order Confirmation' screens."
They later announced normalization around 10:40 AM. However, around 11:20 AM, when President Yoon Seok-yeol's impeachment ruling began, the issue of orders not being executed recurred. The delay was sequentially resolved over the course of an hour. Thus, delays occurred twice in one day.
Kiwoom Securities stated, "The delay issue that occurred in some orders has been resolved," and reiterated, "If order processing was delayed, please check the order status again through the 'Unsettled' or 'Order Confirmation' screens."
On the previous day as well, system errors caused orders to be unprocessed or delayed for about an hour immediately after the market opened.
The system errors occurring two days in a row are expected to cause significant damage to investors, as the domestic stock market sharply declined following the U.S. tariff announcement on the 3rd (local time). The KOSPI opened at 2437.43, down 2.73% from the previous trading day, and on this day, it opened at 2450.49, down 1.46% from the previous trading day.
Investor complaints are also pouring in. On Naver's Kiwoom Securities stock bulletin board, posts such as "Worse than yesterday," "Really worse than yesterday," "Compensate and settle," and "One time can be forgiven, but not twice" are flooding in.
Kiwoom Securities is receiving complaints regarding the order errors from the previous day. In a notice issued the day before, Kiwoom Securities said, "We sincerely apologize for the inconvenience caused by system usage on the morning of the 3rd," and added, "If losses occurred due to order delays, please check the 'Compensation Criteria and Procedures' below and submit an 'Electronic Complaint' by the 9th of this month. We will review and respond promptly in order."
They also plan to provide compensation for the order delays that occurred on this day. A Kiwoom Securities official said, "Due to a surge in orders, a bottleneck occurred on the connection server causing order processing delays, and we took measures," adding, "We will do our best to compensate for the delays."
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