Errors have occurred in Kiwoom Securities' Home Trading System (HTS) and Mobile Trading System (MTS), causing delays in stock trading order executions. This is the second consecutive day.
On the 4th, Kiwoom Securities announced, "Currently, some order processing is not running smoothly," and advised, "If order processing is delayed, please check the order status again through the 'Unsettled' or 'Execution Confirmation' screens."
Kiwoom Securities also experienced system errors the previous day, resulting in orders not being placed or delayed executions for about an hour immediately after the market opened.
This situation is expected to cause significant damage to investors. The errors occurred for two consecutive days amid a sharp decline in the domestic stock market following the U.S. tariff announcement on the 3rd (local time). The KOSPI opened at 2,437.43, down 2.73% from the previous trading day, and on this day, it opened at 2,450.49, down 1.46% from the previous trading day.
Investor complaints are also pouring in. On Naver’s Kiwoom Securities stock bulletin board, posts such as "Worse than yesterday," "Really worse than yesterday," "Compensate and settle," and "Once can be forgiven, but not twice" are flooding in.
Kiwoom Securities is receiving complaints regarding the order errors from the previous day. In a notice issued the day before, Kiwoom Securities stated, "We sincerely apologize for the inconvenience caused by system usage on the morning of the 3rd," and added, "If you have incurred losses due to order delays, please check the 'Compensation Criteria and Procedures' below and submit an 'Electronic Complaint' by the 9th of this month. We will promptly review and respond sequentially."
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