Jinju-si Selected as an 'Excellent Institution' in the 2024 Comprehensive Civil Service Evaluation

Communication-Centered Civil Service Administration, Including "Date with Citizens"
Three-Level Grade Improvement Compared to Last Year

Jinju City in Gyeongnam was selected as an ‘Excellent Institution’ by receiving a ‘Na’ grade, three levels higher than the previous year, in the ‘2024 Comprehensive Civil Service Evaluation’ jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The Comprehensive Civil Service Evaluation assesses a total of 306 institutions, including basic and metropolitan local governments, central administrative agencies, and city/provincial offices of education, evaluating civil service administration management and activities, as well as civil service processing performance, on a five-level scale from ‘Ga’ to ‘Ma’ grades.

Jinju City Hall exterior view.

The detailed evaluation criteria include five categories and 20 indicators: △civil service administrative strategy and system △civil service system operation △processing of civil complaints via the National Sinmungo system △handling of grievance complaints △civil service satisfaction, conducted through quantitative and qualitative assessments along with additional points per category.

Jinju City received higher scores across all indicators compared to the previous year, including △appropriateness of civil service administration and system improvement establishment △provision of civil service information and operation of civil service laws △thoroughness in processing and responding to National Sinmungo complaints △efforts to resolve and handle grievance complaints.

In particular, the institution received perfect scores in the evaluation of the head of the institution’s internal and external civil service administrative activities, utilizing various communication channels such as ‘Date with Citizens,’ and in operating services for socially considerate civil service users, including the ‘Help Bell,’ ‘Enabot,’ and ‘Large Print and Braille Civil Service Guide,’ as well as programs to protect civil service officers such as the ‘Healing Program,’ ‘Psychological Counseling Center,’ and ‘Portable Protective Equipment.’

Mayor Cho Gyu-il stated, “We will continue to communicate with citizens to actively discover civil services that satisfy them and strive to provide kind, fair, accurate, and prompt civil service administration.”