S-1 Sweeps 1st Place in Korea's Top 3 Customer Satisfaction Surveys

National Customer Satisfaction Index (NCSI) and Korea Service Quality Index (KS-SQI) 1st Place
Also Obtained Consumer-Centered Management (CCM) Certification

Security company S-1 announced on the 25th that it has swept the top three domestic customer satisfaction surveys by securing first place in the National Customer Satisfaction Index (NCSI) and the Korea Service Quality Index (KS-SQI) surveys, as well as obtaining Consumer-Centered Management (CCM) certification.

S-1 has expanded customer-centric digital services to achieve first place in the NCSI for four consecutive years and has maintained first place in the KS-SQI for 12 consecutive years by providing fast and accurate security services. In addition, it gained credibility for its service quality by obtaining the Consumer-Centered Management (CCM) certification, administered by the Fair Trade Commission.

An S-1 employee is taking a photo to celebrate being ranked first in the top three domestic customer satisfaction surveys. Photo by S-1

In the NCSI, developed jointly by the Korea Productivity Center and the University of Michigan, S-1 has held the top position in the unmanned security sector since its establishment in 2021. The key factor was enhancing digital services to improve customer convenience in security services that were primarily offline. The integrated application ‘MoDU app’ is a representative example. Customers can easily set and check more than 20 functions in one app, including system security settings, CCTV monitoring, and contract information verification.

KS-SQI is a customer satisfaction measurement index jointly developed by the Korea Standards Association and the Seoul National University Business Research Institute. S-1 has been at the top in the unmanned security service sector for 12 consecutive years. The prompt and accurate dispatch service, which customers experience firsthand, received high evaluations. To this end, S-1 applied AI technology to the control center to enhance the quality of dispatch services.

CCM certification is a system that evaluates how much a company considers and improves all its activities from the consumer’s perspective. It is certified by the Fair Trade Commission and operated by the Korea Consumer Agency. S-1 was recognized for leading customer-centric management by opening a new mobile-based customer communication channel and simplifying systems in line with current trends. On the digital showroom page prepared for potential customers, security services can be experienced, and actual operation videos of security products can be viewed. During the contract process, an electronic system was introduced to enable non-face-to-face subscription without meeting staff directly. Additionally, by utilizing the MoDU app, S-1 enhanced customer convenience by allowing security services provided by S-1 to be easily used via mobile. An S-1 official said, "We will continue our efforts to provide differentiated customer value based on advanced technology."