Dongducheon City, Gyeonggi Province (Mayor Park Hyung-deok) announced on the 11th that on the 8th, it conducted customer satisfaction and civil complaint response training aimed at establishing the service mindset that public officials should have, targeting all employees below grade 6.
Dongducheon City conducted customer satisfaction complaint response training to establish a service mindset that public officials should have for all employees below grade 6 on the 8th. Provided by Dongducheon City
On that day, the training invited a professional instructor and was conducted both in-person and online through video streaming. It focused on establishing a mindset emphasizing consideration and empathy for others, communication methods to improve telephone and on-site response skills, and non-verbal presentation techniques.
Mayor Park Hyung-deok of Dongducheon City stated, “If public officials become more courteous and take proactive actions, the expressions of citizens receiving the service will change dramatically. Through civil complaint response training, we will establish the ability to consider and empathize with others and practice administration that brings smiles to citizens.”
Meanwhile, the city has been conducting tailored kindness training for public officials according to their roles to provide education at an appropriate level. On August 29, a professional instructor provided training on handling complaints from the moment of receiving civil complaints to senior officials above grade 5. On October 2 and November 8, training on considerate expressions toward complainants and the mindset of public officials was conducted for all employees below grade 6.
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