"Like My Own Child, I Apologized"... Got Choked Up After Reading a Handwritten Letter from a Cleaning Staff Member

Worried If My Behavior Is a Nuisance, Left a Note
Netizens Moved by the Crooked Handwriting

A heartwarming story has emerged of a customer who was moved after receiving a handwritten letter with crooked handwriting from a cleaning service worker. Recently, a netizen shared their experience of being touched by a letter left by a cleaning service employee on an online community. The author, Mr. A, wrote, "I called a cleaning service today, and I don't know why, but tears are falling," sharing the note left by the worker on a memo pad.

A's note received from a cleaning company employee. Online community

The note read, "Dear customer, I just moved some of your belongings around. I felt like you were a child moving out on their own, so I hope I didn't cause any inconvenience. Also, I bought a few items from a daily necessities store and left them here for you. I apologize." The cleaning service worker, presumed to be of a similar age to Mr. A's parents, seemed worried that their actions might have been a bother, which is why they left such a note. Seeing the handwritten message in uneven handwriting, the author said their eyes welled up with gratitude.

Netizens who read the story responded with comments such as, "The person who cleaned must have a kind heart," "My mother also said she feels so proud and happy when customers leave thankful reviews," "I think leaving a sincere review would make them feel proud," and "This makes me tear up. I want to give them an extra day's wage so they can have a meal."

Meanwhile, interest in indoor environments has increased since COVID-19, leading to growth in the home care market. Home care is a service where professionals visit homes to clean and maintain products like home appliances and mattresses, as well as spaces such as kitchens and bathrooms. As consumers increasingly invest money to save time, this market is rapidly expanding.

Initially, home care was introduced by rental and appliance companies as a product after-sales service, but the scope of services has expanded to meet market demand. Since COVID-19, awareness of hygiene has risen, and demand for outsourcing cleaning and maintenance tasks has increased, especially among dual-income couples and single-person households. Currently, the related industry estimates the home care market size to be around 10 trillion won, and with more new companies entering the home care sector, the market is expected to grow even further.