Promotion of Dispute Mediation System Activation
The Personal Information Protection Commission (PIPC) will conduct a joint inspection with the Korea Communications Commission (KCC) on text message service providers vulnerable to personal information protection issues.
On the 17th, PIPC held a policy council meeting with KCC to share information related to illegal spam transmissions violating the prior consent obligation and illegal spam transmissions using leaked or exposed personal information. They also agreed to carry out joint inspections on vulnerable service providers.
Since February, PIPC has been collaborating with KCC to create a safe digital usage environment by strengthening personal information protection. At this policy council meeting, they reviewed achievements and discussed future plans.
Both agencies have conducted briefings and customized training to prevent personal information infringement, illegal spam, and to provide damage relief. On June 11, they held a briefing on the Information and Communications Network Act and the Personal Information Protection Act, and raised awareness through events such as the Personal Information Protection Fair (PIS FAIR) and the Personal Information Protection Day commemorative events.
Additionally, they jointly planned and utilized content including personal information dispute mediation cases in digital ethics education materials, and provided tailored education for youth and adults. As of the end of last month, a total of 5,440 people have received training over 50 sessions.
Furthermore, the two agencies agreed to cooperate to revitalize the personal information dispute mediation system. Introduced in 2001, this system aims to amicably resolve personal information-related disputes outside of litigation. The quasi-judicial Dispute Mediation Committee is responsible for this.
To promote the dispute mediation system, a joint seminar between the Personal Information and Communications Dispute Mediation Committees will be held on the 21st of next month, and starting next year, violations of the Personal Information Protection Act will be reflected in KCC’s evaluation of user protection tasks.
The number of cases handled through the personal information dispute mediation system reached 538 as of the end of last month, showing a 29% increase compared to the same period last year. In particular, disputes related to receiving advertising information without consent are on the rise.
Nam Seok, Director of the Investigation and Mediation Bureau at PIPC, stated, "By removing barriers between ministries and combining the capabilities of both agencies, we will contribute to the activation of a safe and trustworthy artificial intelligence (AI) and data economy."
Shin Young-gyu, Director of the Broadcasting and Communications User Policy Bureau at KCC, said, "The two agencies will continue efforts through close cooperation to prevent public inconvenience and economic damage caused by illegal spam and personal information leaks."
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