Asan City Call Center Selected as an Excellent Institution in Call Center Quality Index

Over 200,000 Civil Complaints Handled Annually, Initial Resolution Rate Exceeds 81%

The call center of Asan City, Chungnam Province, was selected as an excellent institution in the basic local government category of the "2024 Call Center Quality Index (KS-CQI) Survey" conducted by the Korea Standards Association.

The Asan City Call Center in Chungnam has been selected as an excellent institution in the basic local government category of the "2024 Call Center Quality Index (KS-CQI) Survey" organized by the Korean Standards Association.

The Call Center Quality Index is a service quality certification system that selects outstanding call centers by surveying customer satisfaction with service quality among those who have used call centers. The satisfaction survey was conducted from May to July, targeting 65 industries, 220 institutions, and 50 public organizations and local governments.

As a basic local government call center, the Asan City Call Center requires its consultants to have a wide range of administrative knowledge and counseling capabilities. To meet these demands, the center has continuously revised and supplemented its consultation materials, handling and guiding about 200,000 civil complaints annually, and has maintained a response rate of over 99%.

In particular, the first-call resolution rate, which indicates the percentage of cases resolved with a single call, has remained above 81%.

An official from Asan City stated, "We will continue to do our best to enhance citizen satisfaction by improving service quality through customized consultations for our citizens."