ChannelTalk AI Agent 'Alpeu' Surpasses 500 Cumulative Client Implementations

Adoption Across Various Industries Including Fashion, Beauty, and B2B

Channel Corporation announced on the 10th that the number of clients adopting ‘ALF,’ the AI agent of the AI business messenger ‘Channel Talk,’ has surpassed 500 within just four months of its launch.

Launched in April this year, ALF is an AI agent service that understands conversational context based on natural language and independently performs customer service tasks by exploring information. When frequently asked questions and their answers are stored in ‘FAQ,’ and information such as user guides and key policies are saved in a separate document tool called ‘Document,’ ALF searches for appropriate information related to the inquiry and provides answers.

In August, ALF handled an average of over 20,000 consultations per week, with 30% of them conducted without human agent intervention. Channel Talk clients are actively utilizing ALF to optimize AI consultations tailored to their business characteristics. For example, the women's underwear brand 'Berishi' achieved a result where ALF answered questions about product stock status and washing instructions, handling 51% of all consultations solely through ALF without connecting to human agents.

Choi Siwon, CEO of Channel Corporation, said, “ALF, which applies generative AI, is improving the quality of customer service from simple and repetitive inquiries to complex consultations such as product recommendations and usage guidance.”