KakaoBank Donates 100 Million Won to Prevent Financial Crimes Among Senior Customers

▲On the 5th, at the Milal Welfare Foundation in Gangnam-gu, Seoul, Yoon Jeong-baek, Head of Financial Consumer Protection at KakaoBank (second from left), Eom Jong-hwan, Vice President of ESG Innovation at SK Telecom (first from left), Jeong Hyeong-seok, Executive Director of the Milal Welfare Foundation (third from left), and Lee Dong-kwon, Chief of Investigation at the Southern Gyeonggi Provincial Police Agency (fourth from left), signed a business agreement for the 'AI Call Financial Crime Prevention Education' and took a commemorative photo.

KakaoBank announced on the 6th that it will conduct 'AI Call Financial Crime Prevention Education' for senior customers. This financial crime prevention education is carried out in collaboration with specialized institutions in AI, crime prevention, and social contribution such as SK Telecom, Gyeonggi Nambu Police Agency, and Milal Welfare Foundation.

On the 5th, KakaoBank signed a business agreement with these institutions at the Milal Welfare Foundation located in Gangnam-gu, Seoul, and decided to operate 'AI Call Financial Crime Prevention Education' for 2,000 senior customers aged 60 and above. KakaoBank contributed 100 million KRW for this education and contributed to developing the 'AI Call Financial Crime Prevention Education' scenario by analyzing financial crime cases based on past crime report data and prevention activities.

The 'AI Call Financial Crime Prevention Education' uses voice recognition technology to introduce actual financial crime cases and will be conducted once a week for four months until December. For example, the AI asks questions such as "When the prosecution or the Financial Supervisory Service contacts an individual, do they do so by phone and text message?" and "Do text messages sent by the National Health Insurance Service include internet addresses?" Then, it listens to the senior customer's answers and kindly explains financial crime cases like voice phishing and prevention methods.

A KakaoBank representative said, "The influx of senior customers is rapidly increasing to the extent that half of the entire population in their 50s are KakaoBank customers," adding, "We will continue to make greater efforts so that senior customers can have a convenient and safe financial life through various social contribution activities and services."