Why Did Oh Eon-seok, Dobong-gu Mayor, Communicate with Civil Servants in Charge of Complaints?

Oh Eon-seok, Dobong-gu Mayor, Holds Communication Meeting with Civil Petition Officers to Hear Staff Complaints on Malicious Petitions and Discuss Protection Measures... Petition Officers Offer Various Opinions for User-Centered Civil Petition Administration

Oh Eon-seok, the mayor of Dobong-gu, met with civil servants in charge of civil complaints. This was to listen to the voices of frontline workers at the civil complaint sites and actively reflect them in civil complaint administration.

Dobong-gu (Mayor Oh Eon-seok) held a communication meeting with civil complaint officers at the Civil Complaints and Passport Division on the first floor of Dobong-gu Office at the end of last month.

The communication meeting was organized to hear the difficulties faced by civil complaint officers regarding the recent increase in malicious complaints such as verbal abuse and assault, and to discuss measures to protect them.

At the meeting, honest stories about the difficulties experienced by civil complaint officers were exchanged. Mayor Oh said, "It is very important to create an environment where civil complaint officers can work safely," and promised, "We will do our best to promote preventive and post-protection measures against malicious complaints."

Currently, the district is implementing various measures to create a safe working environment from illegal acts such as verbal abuse and assault by complainants. As preventive measures, emergency situation drills are conducted, and a full recording system for work phones is installed and operated. As support and follow-up measures, personnel grievance counseling is provided, and employee psychological counseling programs are in operation.

At the end of the meeting, discussions continued on improving civil complaint administration. Employees proposed various ideas to simplify and enhance the efficiency of the complaint handling procedures. In response, Mayor Oh promised to actively reflect the employees' ideas in district administration and stated, "We will continue to regularly hold such meetings to listen to voices from the field and improve the quality of civil complaint administration."

The district is making great efforts to implement demand-centered civil complaint administration that residents can feel. To increase the convenience of visiting complainants, an intelligent queue waiting system was established, and civil complaint convenience items such as magnifying glasses and enlargers were equipped and maintained. A new example guide for filling out civil complaint forms was also created so that anyone can easily and conveniently complete the forms. Additionally, to improve accessibility for vulnerable groups such as the elderly and disabled, the civil complaint office doors were replaced with automatic doors, and dedicated counters for them were significantly improved.