"Customized Delivery Makes Registered Mail Easier for Dual-Income Couples"

A customer-tailored delivery service will be provided that allows households with long periods of absence, such as dual-income couples and single-person households, to easily receive registered mail at their residences.

Registered mail is primarily delivered face-to-face. However, recently, as the number of households that are mostly away during daytime hours has surged, many households have experienced difficulties receiving registered mail. The customer-tailored delivery service is offered to enable receiving registered mail in accordance with these changing lifestyle patterns.

According to the Korea Post on the 29th, local post offices have been providing this type of ‘Selective Registered Mail Service’ since 2021.

Selective registered mail is handled the same way as ‘general registered’ mail, but if the postal carrier fails to meet the recipient after attempting face-to-face delivery twice, the mail is placed in the mailbox at the recipient’s address.

Also, if the sender provides the recipient’s contact information when submitting the mail service, a delivery notice text message (or AlimTalk notification) is sent to the recipient to help them retrieve the mail from the mailbox in a timely manner.

This service is useful in preventing the return of mail due to the recipient’s absence, in accordance with the principles of registered mail, and it eliminates the inconvenience of having to visit the post office in person to collect undelivered mail.

Selective registered mail allows for full record tracking from submission to delivery, just like existing registered mail, and compensation for damages is equally applied up to 100,000 KRW (excluding loss after delivery to the mailbox).

‘Quasi-registered’ mail is also a type of customer-tailored service that enables dual-income couples and others who are often away from home to conveniently receive mail.

This mail service allows the delivery person to place the mail directly into the mailbox at the recipient’s address from the initial delivery stage, enabling convenient receipt regardless of the recipient’s absence. Quasi-registered mail is also recorded and tracked from submission to pre-delivery stages, allowing confirmation of delivery, and compensation is available.

Above all, it has the advantage of being cheaper (quasi-registered mail fee 1,800 KRW) than existing registered mail (registered handling fee 2,100 KRW).

Jo Haegun, head of Korea Post, said, “We will do our best to improve operations and develop products to provide more convenient postal services from the public’s perspective, so that ‘postal services close to the people’ can be realized.”