Massive Door Lock Malfunction in Newlywed Apartment Complex in Asan

Over 60 Households Experience System Failure Within 7 Months of Moving In
Residents Complain, "LH Only Shifting Blame to Contractor"

In Asan, Chungnam, Apartment A, supplied for newlyweds, has experienced a large-scale front door lock malfunction just seven months after move-in, causing growing complaints from residents.

In Asan, Chungnam, residents are voicing strong complaints after a large-scale malfunction of entrance door locks occurred just seven months after newlywed couples began moving into Apartment A.

Apartment A was supplied for newlywed couples and others, commissioned by LH and constructed by a private contractor, with residents starting to move in last December. Currently, 420 out of a total of 510 households have completed their move-in.

According to informants, cases of entrance door locks failing to operate have continued since January.

In fact, resident B reported that on the 22nd, after putting her 3- and 5-year-old children to sleep, she and her husband went out to dispose of recyclables, only to find the door lock completely unresponsive, leaving them anxious for over two hours. She was only able to enter her home after contacting a key repair center to have the door lock removed.

The problem is that cases like B's have been continuously occurring in this apartment complex. Residents have identified that door lock malfunctions have occurred in about 60 or more households, with at least one malfunction reported in each.

Especially since this apartment complex was supplied for newlywed couples and has a public nature, many households are raising young children. Residents' anxiety is growing as there have been repeated cases where children are left inside while parents are locked out.

Despite this situation, LH and the construction company have been busy shifting responsibility, causing residents even more frustration.

C, the apartment head, said, "Initially, the LH defect repair center didn't even accept reports about the door lock issue. The construction company also said they couldn't help and told us to contact the door lock manufacturer." He added, "The door lock company also just connected us to a local key repair center, so we had no choice but to have the lock forcibly removed to get inside."

He continued, "The convenience of residents is being ignored as the client and contractor shift blame, leaving residents anxious for six months. Some residents have even spent their own money to replace the locks with different products due to the inconvenience."

An LH representative stated, "All repairs and replacements for defects reported so far have been completed. We have a 24-hour emergency response team on standby, and any new defects are being addressed by replacing with new products."

He added, "We plan to conduct a full inspection from the 2nd to the 3rd of next month and will prepare follow-up measures based on the results."