The Era of Generative AI Has Begun... But Half of Companies Grant Access to 20% or Fewer Employees

Korea Deloitte Group Report

Although the era of generative artificial intelligence (AI) has begun, a survey found that only 20% or fewer employees have access rights in half of the companies.

On the 11th, Deloitte Korea Group released a report based on a survey conducted from January to February this year targeting 1,982 senior executives across six countries, followed by in-depth interviews with more than 20 executives.

Korea Deloitte Group Report Infographic [Image=Korea Deloitte Group]

According to the report, companies are aggressively adopting generative AI. Among organizations with "very high" expertise in generative AI, 73% responded that they are adopting the technology at a "fast" or "very fast" pace. In contrast, only 40% of organizations with a "moderate" level of expertise gave the same response.

Organizations with "very high" expertise reported implementing large-scale generative AI in an average of 1.4 out of 8 departments, whereas those with "moderate" expertise reported only 0.3 departments. Among respondents, many said that the cost and time savings achieved through generative AI would primarily be reinvested in driving innovation (45%) and improving operations (43%), while a significant number (27%) said they would reinvest to expand generative AI adoption.

However, the path to the "expansion" stage is still considered distant. Nearly half (46%) of respondents said that generative AI access rights were granted to only some employees (20% or fewer).

The report emphasizes that "building trust" is key to large-scale adoption and utilization of generative AI. To build trust, it is important to have features that explicitly explain how the generated results were derived, and to provide education and understanding processes so that workers can experience how generative AI actually helps with their work.

Jomyeongsoo, Partner at Deloitte Korea Group, said, "Many organizations are trying to adopt generative AI, but face many difficulties due to cultural challenges within the organization, questions about workforce management strategies, and trust issues," adding, "We hope this report provides insights into the efficient use and establishment of generative AI within organizations."