AI Agent 'Alp' Integrated for Consultation Support
Utilized in Knowledge Management System Development
Channel Corporation, the operator of the all-in-one artificial intelligence (AI) messenger 'Channel Talk,' announced on the 2nd the official launch of the 'Document' feature that assists with document creation and management.
The newly introduced Document feature is a content editor tool integrated into Channel Talk. It supports the creation and integrated management of various documents needed by businesses, such as user guides, blogs, and update announcements, as well as publishing the created content on websites. Existing paid users of Channel Talk can use this feature at no additional cost.
Document is utilized in building Channel Talk's Knowledge Management System (KMS) and supports consultations in connection with the AI agent 'ALF.' By the end of this month, Retrieval-Augmented Generation (RAG) will be launched to enable ALF to search customer inquiries within Document and generate appropriate responses for smooth customer service.
A Knowledge Management System is an information technology system that comprehensively manages and supports a company's knowledge resources. It is used in various customer centers to help agents provide smooth customer service through information retrieval. Channel Talk's Knowledge Management System allows ALF to directly answer customer inquiries or call a human agent when expert consultation is needed. This feature is scheduled for official release later this year.
Choi Siwon, CEO of Channel Corporation, said, "Through this update, we expect to systematically manage data related to consultation tasks and improve both work efficiency and customer satisfaction by integrating AI technology." He added, "With continuous feature enhancements, we aim to become a global service leading the realization of AI consultations."
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