Public Officials Pension Service Launches Pension Officer CS Ombudsman

"On-site Customer Communication Focus"

The Government Employees Pension Service formed a Customer Satisfaction Service (CS) Ombudsman to listen to customer voices centered on the field, held a launch ceremony in Jeju on the 27th, and began full-scale communication activities.

The CS Ombudsman was created to systematically manage and resolve customer complaints or issues and to expand opportunities for collecting vivid customer opinions. To overcome the physical distance with the headquarters located in Jeju, it plans to strengthen the communication network by combining online and offline activities.

The CS Ombudsman consists of 43 pension officers from national and local government institutions performing pension duties. They were selected through an open recruitment and internal staff recommendations last month and will operate for the next six months.

Along with the launch ceremony, a meeting was held to thoroughly discuss activity plans and work promotion processes. The CS Ombudsman will directly participate in the overall pension service operations of the corporation, including discovering ideas for improving pension services and monitoring the work process.

An official from the Government Employees Pension Service, who hosted the event, said, “Customers face various difficulties while handling pension tasks, and this was a valuable time to communicate face-to-face and receive immediate feedback. We will take this launch ceremony as a good opportunity to identify system improvements and set directions for pension service enhancements, and we will continue to frequently create opportunities to listen to customer voices in the field.”