"Customer-Centered Marketing and Service Increase Satisfaction"
S-OIL recently announced on the 27th that it was selected as the number one gas station in the '2024 National Service Awards,' achieving first place for seven consecutive years.
The National Service Awards, hosted by the Korea Institute for Industrial Policy Studies and sponsored by the Ministry of Trade, Industry and Energy, recognize services and companies loved by consumers for their differentiated service.
S-OIL stated, "We have continuously expanded our customer base through customer-centric marketing activities and services, and we have been evaluated for increasing customer satisfaction by providing convenient services and customized benefits in response to internal and external environmental changes."
S-OIL actively communicates with consumers both online and offline using the character 'Gudoil.' The company has enhanced customer satisfaction by offering consumer-centered services such as the 'Trust-Filled Gas Station,' which guarantees genuine and accurate fuel quantity, the 'Assistance Service for Fueling Vulnerable Customers' at self-service stations, and operating the expert consulting "YES Team (Yellow Excellent Service Team)" to improve service quality.
An S-OIL representative said, "We will continue to consistently practice differentiated products and customer satisfaction, which are the core values of our brand, and grow into a brand loved by consumers."
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