Gongju-si Conducts Simulation Training to Prepare for Verbal Abuse and Assault by Malicious Complainants

Joint Operation with Police at Iinmyeon Administrative Welfare Center

Gongju City conducted a simulation training to protect employees from malicious complainants. / Gongju City Hall

Gongju City in Chungnam conducted a simulation training to ensure the safety of public officials from verbal abuse and assault by malicious complainants.

Recently, verbal abuse and assault by malicious complainants in the civil service office have sharply increased, putting the safety of public officials at a critical level.

Gongju City, in cooperation with the Tancheon Iin Police Substation of Gongju Police Station, conducted a joint simulation training at the Iin-myeon Administrative Welfare Center to protect employees and prevent secondary damage in emergency situations that may occur during work.

The training assumed a situation involving a special complainant and included △ inducing the complainant to calm down △ prior notice followed by video recording of the scene △ activation of the emergency bell (connected to the police) △ protection of the affected public officials and visiting complainants △ handing over to the police.

An Myung, head of Iin-myeon, said, “By strengthening the response capabilities to special complaints, we aim to protect public officials in charge of complaints and create a safe and convenient civil service environment for visiting complainants,” adding, “We will strive to provide high-quality civil service through regular training.”